Frequently Asked Questions

Q: What is ToonPoka?
A: ToonPoka is a brand dedicated to making learning fun and engaging for children through innovative educational toys, games, and digital content.

Q: What age groups are ToonPoka products designed for?
A: Our products cater to a wide range of age groups, from preschoolers to early learners, typically ages 3-12.

Q: What types of products does ToonPoka offer?
A: ToonPoka offers a variety of educational and developmental tools, including:

Geography and Space Exploration Sets: Kids World Map, Kids Solar System.
Cognitive and Logical Thinking Toys: Tangram Sets.
Personal Development Resources: Growth Mindset Posters, Affirmation Cards.
Q: Are ToonPoka products safe for children?
A: Yes, all ToonPoka products are made from high-quality, non-toxic materials that meet safety standards to ensure they are safe for children.

Q: How can I find the right product for my child?
A: Our website categorizes products by age group and educational focus, making it easy to find the perfect match for your child’s needs and interests.

Q: How can I place an order?
A: Orders can be placed directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.

Q: Do you ship internationally?
A: Currently, ToonPoka primarily ships within Bangladesh. We are working on expanding our shipping options to include international destinations in the near future.

Q: What are the shipping costs and delivery times?
A: Shipping costs and delivery times vary depending on your location and the size of your order. Detailed information will be provided at checkout.

Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team for assistance with returns and exchanges.

Q: How can I return or exchange a product?
A: To initiate a return or exchange, please contact our customer service team with your order details. They will provide instructions on how to proceed.

Q: How can I contact ToonPoka customer support?
A: You can reach our customer support team via email at support@toonpoka.com or by phone at +880-1234-567890. We are available Monday to Friday from 9 AM to 6 PM.

Q: Can I provide feedback on ToonPoka products?
A: Absolutely! We welcome your feedback and suggestions. You can leave a review on our website or contact our customer support team directly.

Q: Does ToonPoka offer any educational resources for parents and educators?
A: Yes, we provide a variety of free educational resources, including blog posts, activity guides, and downloadable content, to support parents and educators in enhancing children’s learning experiences.

Q: Are there any interactive or digital products available?
A: Yes, ToonPoka offers a range of interactive and digital learning tools designed to make education engaging and fun for children.

For any additional questions or further assistance, please feel free to reach out to our customer support team.